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How to Become a Successful IT Service Provider

31 de agosto de 2016 · Transition,Project Management,Organisation

More than one large government organisation is looking to transition themselves from a narrow...

8 de octubre de 2016 · Due diligence,Project Management

This article goes into some of the detail as to how to go about the prelim work that needs to be...

15 de octubre de 2016 · service management,Service Model,service design

This post is to do with putting together the Service Management Design & Strategy. It follows...

28 de octubre de 2016 · Business Case,Financials,Commercials

FOR THE BUSINESS CASE, THE FINANCIALS AND THE COMMERCIALS TO BE SOUND AND ROBUST - YOU SHOULD...

4 de noviembre de 2016 · Partners,Suppliers,Vendors

No matter which assignment I have been engaged at in the Wellington market; without exception it...

18 de noviembre de 2016 · Customer Collateral,Price Book

As many government departments go own the path of digital transformation, they are also...

8 de febrero de 2017 · People,Organisation

Before diving into resourcing and the people aspect of the new Service Management Model - you...

14 de marzo de 2017 · ITIL Processes,Commercial Processes,Security Processes

Once you have: set up your project performed discovery & due diligence designed the Service...

16 de octubre de 2017 · Tools

A Fool with a Tool is still a Fool - old IT Service Management saying For a brand new project,...