• We have a nationally significant event requiring rapid scaling to deliver VIP-grade service within tight timeframes.
• We need to replace legacy systems and digitise our workflows
• identify our costs, services, customers, and team responsibilities
• What are our costs, what are our services, who are our customers, which team is responsible for what
• Address issues in service delivery and determine corrective actions
• We have two distinct service management models, how do we integrate them
• We are moving to a new supplier, what should we want
• We need to quickly establish credibility with a demanding new customer can you help us
• We are negotiating a contract, we need someone who understands service management & procurement
• Our service delivery needs improvement, can you perform a maturity assessment and help us improve
• Our customer is in intensive care, can you help in recovery
• Our auditors have identified process shortcomings; can you help us resolve them
• We continuously roll out new technical solutions to clients and require orderly handover to Business as Usual (BAU) support
• We need to improve customer satisfaction by reviewing our processes