• We have a nationally significant event and must rapidly stand up VIP‑grade service within tight timeframes
• We need to replace legacy systems and digitise workflows without breaking day‑to‑day operations
• We don’t have a clear view of our services, customers, costs, or who is responsible for what
• Service delivery is inconsistent and we need to understand what’s going wrong
• After a merger, we’re running two distinct service management models and don’t know how to integrate them
• We’re moving to a new supplier and need clarity on what “good” should look like in the contract
• We must quickly establish credibility with a demanding new customer
• We’re negotiating a contract and need someone who understands both service management and procurement
• Our service delivery needs to improve; we need a structured maturity assessment
• Our customer is effectively in “intensive care” and we need to stabilise the relationship
• Our auditors have identified process shortcomings and we need to address them
• We continuously roll out new technical solutions and struggle with orderly handover to BAU support
• We need to improve customer satisfaction by reviewing and tightening our service processes